Why are tyres at reifendirekt.de so much cheaper?
The following quote sums up the reason from ADAC 3/2000 (German equivalent of the AA)
"The price spans listed in the table (without balancing and fitting costs) are based on a nation-wide dealer survey carried out in December 1999. Prices listed serve only as an
approximate benchmark and may vary strongly from dealer to dealer. The reason: tyre manufacturers sell their products at very different prices - Criteria such as quantity or time of order
have a direct influence on the dealer's purchase price. The dealer is forced to recalculate prices to adapt to market values. Price-conscious customers should take their time to compare
Are VAT and transport costs included in the listed prices?
The prices include VAT and transport costs within mainland Germany.
Are the tyres new?
We only offer new tyres. We do not sell old stock. Our tyres are brand new products. Check the DOT number to find out how old a tyre is. The tyre industry sells tyres up to 2 years old as
We also sell remoulds. But these are specially marked as being remoulded. Our remoulds are made in the Germany.
Do you also deliver outside the Germany?
The shops for other countries can you find here.
If you would like to order a larger number of tyres (more than 10), we can negotiate with our transport company to offer special reductions. If this is the case, please send us an email
Do you sell motorbike tyres?
For the moment we do not offer any motorbike tyres.We are, however, planning to introduce them next year. If you are interested in buying motorbike tyres, send us an email at firstname.lastname@example.org . We will inform you as soon as we offer such tyres.
Do you offer rims or aluminium alloy rims
We are planning to offer complete tyre and wheel packages. If you are interested in rims or alloy rims, send us an email at
email@example.com and we will inform you about our available offers.
Do you have special dealer price lists?
Yes. Please go to www.autoreifenonline.de
Do you also offer winter tyres?
Yes, please email us at firstname.lastname@example.org
Do I require a credit card to buy online?
No, Delticom offers other payment options. You can transfer the money to our bank account or send us a cheque.
Security and paying over the internet
We verify your credit card data using industry standard software (SSL Server). This software guarantees total privacy as it verifies your information ensuring that no data misuse takes
place between your computer and our system.This is a safe and easy way to pay for goods and services over the internet.
If you have questions regarding security, please contact email@example.com.
Do I have the same rights in an online shop as in a normal shop?
The internet is not a jurisdiction-free area, as many internet sceptics try to make us believe. Consumer protection laws, as well as General Terms and Conditions apply to all Internet
transactions. Your rights as an online customer and as a customer in the "real" world are more or less the same within the Germany.
reifendirekt.de is a Delticom Ltd service. Delticom Ltd is a subsidiary of Delticom AG - a German company located in Hannover. On your demand and if you select the corresponding check box,
we will allow a 7 days time to confirm your order. If the tyres have not been used or mounted you have the right to return the products within a 30 day period. The return transport costs
will be debited to your account (£6.50.-- for 2 tyres). If the tyres are damaged or in any other way defective, you are backed by consumer protection laws, as stated in our
General Terms and Conditions under Return Policy. In addition you have the right to object within a 14 day period.
Something has gone wrong with my order. What do I do?
If this is the case and the goods have not been delivered yet and you have not received any news from us, the next step is to send us an email
firstname.lastname@example.org or call us. Our contact information can be found on the "Contact" page. .
Make sure you have correctly filled out the order form and sent the order.
If this is the case and the goods have not been delivered yet and you have not received any news from your dealer, the next step is to send an email or to call your dealer. This
information is usually found on the "Contact" page.
Your dealer will then tell you if your order has been processed, and if something has gone wrong with the delivery. In most cases, you will receive a prompt reply, because the dealer is
interested in keeping you as a customer.
Before contacting your dealer, make sure that the delivery time has been exceeded. This time period is listed in the dealer's Terms and Conditions.
Important: Save and make a handwritten copy of all the products you have ordered and where you have ordered them.
What can I do if I feel my fitting station/tyre dealer is not treating me fairly and is not delivering according to my reasonable demands?
Write to us at email@example.com or call us at:
Tel: +49 (0)511-93634960 (Mo-Fr 7-22 Uhr, Sa 8-16 Uhr, 14 Ct. pro Min.)
How do you deliver and what happens if I'm not at home?
We deliver via Worldxpress and the Apex network. In most cases you will receive a phone call before delivery to make sure you are at the delivery address - If this isn't possible, the
driver will leave a note and you can contact the delivery company directly to arrange a new delivery date.
Paying via the Internet
What payment methods are available via the Internet?
We offer payment by cheque, credit card or cash.
Due to media reports, many online buyers are under the impression that secure and safe payment via the net is nearly impossible. In actual fact, online customers can choose between
several different types of payment.
You submit your order via the internet, but this does not mean that the payment flows back the same way. Misuse of credit cards cannot take place. "Paying via credit card" lists some
small precautionary steps to ensure the safety of your data. Listed below is some preliminary information about payment in general, not just within the internet.
Pre-payments per cheque or credit card
With this form of payment, you must pay before you receive the goods. The disadvantage is that you cannot inspect the product for damages or defects before paying. If you have a defective
product, it might be more difficult to get your money back. Refunding can sometimes be problematic.
If you are thinking about returning goods, e.g. because the size might not fit, you should choose a different payment method. Check if the dealer will exchange the product or refund the
money, if you decide to return the product. Make a note if packaging and shipping costs are covered by the dealer or if you will have to pay the return costs.
Important: Check the Terms and Conditions. If the dealer does not explicitly state that return packaging and shipping costs will not be carried, you can refuse to pay any additional
charges on delivery, and return the goods free of charge.
Due to our competitively low prices we cannot accept payment on invoice. If you are not satisfied with our service, send the tyres back to us as stated in our Return Policy (please
contact us to find out the return address), we will credit the buying price to your account.
Payment per credit card
Online shopping using your credit card is safe and easy. To pay online, the credit card holder will be asked to enter the credit card number and expiry date. Next, this data is sent to
the dealer. The dealer then checks with the respective credit card company if the data is correct and if sufficient funds are available. If the inquiry is positive, the dealer can
immediately start sending out the goods. If you want to be on the safe side, you should only buy in SSL online shops. These shops are marked by a yellow-coloured lock in the bottom
left-hand corner of the browser window. This lock indicates that your connection to your dealer is safe. The data verification takes place automatically. Your browser detects if it is
connecting with a secure site.
Delticom guarantees safe online-shopping
Security has a high priority at Delticom. None of our customers has reported becoming a victim of fraudulent use of their account or credit card information, to date. In order to underline
that your data is safe, Delticom guarantees that all transactions taking place on its site are secure:
Our secure server software scrambles all personal data such as payment details, name and address.
We only debit your account or credit card, when we send out the ordered items. If you have paid by cheque, and we owe you a refund over the partial or full sum of payment, we will send a
refund cheque covering the outstanding amount.
Your privacy and the safety of your personal data
At Delticom your satisfaction is important to us, and we aim to protect your privacy. We only use your personal data to be able to carry out orders and to ensure that you have a
comfortable shopping experience at Delticom.
What kind of information do we store? How do we use it?
When you send us an order, we need to know your name, email address, delivery address, bank sort code and your account number or your credit card number and expiry date, to be able to
process and carry out your order.
How does Delticom secure customer information
Delticom uses a secure transmission process - the so-called "Secure Socket Layer" (SSL) connection type - to process customer data. All information transmitted with this method is
scrambled, before being sent.
Will Delticom use this information for other purposes?
Delticom will not allow third parties outside the Delticom company group to use your personal data.