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www.reifendirekt.com is an Internet service brought to you by Delticom AG, Hanover, Germany.
Fitting station partners wanted!
We are looking for tyre fitting station partners. Register here free of charge.
Customer support and service
If you require any advice or help regarding either our website or the tyres that we sell, please call us on 0049 (0) 1805 - 335842 (Mon - Fri 7.00 am - 10.00 pm, Sat 8.00 am - 4.00 pm, in Germany, 14 cents per min), send us a fax 0049 (0)89 208080810 or you can contact us using the e-mail address listed below. Service hours are: Mon - Fri 7.00 am - 10.00 pm, Sat 8.00 am - 4.00 pm.
Please contact reifendirekt.com@delti.com:
- for technical problems
- for questions regarding tyre sizes or our products in general
- if you have any questions about your order
- if you have a complaint or wish to return goods
- for general information
For press information, please go to www.delti.com/press/english
Our postal address:
Delticom AG
Brühlstr. 11
30169 Hannover
Germany
Telephone: 0049 (0) 1805 - 335842 (Mon - Fri 7.00 am - 10.00 pm, Sat 8.00 am - 4.00 pm, in Germany, 14 cents per min)
Fax: 0049 (0)89 208080810
Service hours are: Mon - Fri 7.00 am - 10.00 pm, Sat 8.00 am - 4.00 pm.
Chairman of the Supervisory Board: Andreas Prüfer
Managing Directors: Rainer Binder (Chairman), Philip von Grolman, Frank Schuhardt
Registered Office: Hanover, Germany
District Court: AG Hanover, Germany, HRB 58026
VAT No: DE 812759861
Please do not return any tyres to the above address.
We cannot accept tyre deliveries at this address.
Please either call us or contact us by email at reifendirekt.com@delti.com.
We'll arrange to have the tyres picked up from your address.
Complaints
If for any reason you are unhappy with the service we provide please contact us on 0049 (0) 1805 - 335842 (Mon - Fri 7.00 am - 10.00 pm, Sat 8.00 am - 4.00 pm, in Germany, 14 cents per min) or you can e-mail us at complaints@delti.com. Complaints will be acknowledged within 5 working days. On receiving your complaint, along with the acknowledgment, we'll tell you how long we expect to take to resolve your problem and will keep you informed about the progress we are making. All complaints are dealt with effectively, fairly and in complete confidence.
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